FAQs
Where can I find a copy of your magazines?
If you live in area from Waterfall to Bulli, you should receive a copy in your letterbox. If not, please contact us. Our walkers may have missed you. This may be because:
a) accidents happen;
b) you have a very fierce dog;
c) your postbox is not easily identifiable as such. Eg, it is an old microwave.
You can pick up copies at Thirroul, Austinmer, Helensburgh and East Woonona newsagencies, plus Helensburgh Post Office, cafes and other local businesses.
Live outside the area and want to subscribe to receive a printed magazine each month? It's just $49 per year, including p&p.
What area do you cover?
The Illawarra Flame is letterboxed to homes and business from Waterfall to Bulli. This area includes Helensburgh, Darkes Forest, Otford, Stanwell Tops, Stanwell Park, Coalcliff, Clifton, Scarborough, Wombarra, Coledale, Austinmer, Thirroul.
There are a couple of streets in Austinmer where it's not safe or practical for our walkers to deliver – if you live in one of the streets above the railway station, please pick up a magazine at Austinmer or Thirroul Newsagencies.
When do you deliver?
In the first week of each month. The magazine goes live online on the 1st of the month, then walkers aim to deliver within three to seven days (to allow for hiccups like heat waves and rainstorms).
How many magazines do you deliver?
11,000 magazines a month.
I have a "No Junk Mail" sticker – will I still receive a magazine?
Yes. Community news is not classified as junk mail.
We employ a unique team of walkers who only deliver our magazines – no other leaflets, inserts or catalogues.
If your mailbox has a sticker saying "Posted letters only", "Addressed mail only" or "No newspapers or circulars", then we will not deliver.
If you're receiving a magazine and don't want one, please let us know so we can add you to a "Do Not Deliver" list.
Australia Post has information on managing junk mail and the Distribution Standards Board (DSB) has guidelines on letter-boxing.
Who does all the hard work?
We have a trusty team of paid local walkers – from teenagers getting their first work experience to retirees who enjoy exercise with a purpose! Special thanks to the Coleman family, who cover the majority of the region. Even the editors sometimes step away from their laptops to get some fresh air. The slopes of the escarpment make for a great work out!
Do you have any job vacancies?
We're currently looking to fill letterboxing routes in Thirroul and Bulli, and are always happy to receive applications. Simply email us your name, age, residential address and contact details.