The Illawarra Flame respects your right to privacy and is committed to protecting your privacy when you interact with us, our content, products or services.
The Illawarra Flame
References to “we”, “us”, “our” in this Privacy Policy are references to The Illawarra Flame and our associated staff, subcontractors, volunteers or third-party service providers that we engage from time to time in the provision of our services.
Privacy Policy
This Privacy Policy discloses our privacy practices and it applies to personal information collected and held by The Illawarra Flame.
In our collection, storage, use and dissemination of personal information, we are bound by the Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs) and any relevant APP codes registered under the Privacy Act.
This policy does not address issues related to the use of personal information in the course of media reporting.
Journalism exemption
The Illawarra Flame makes use of journalism exemption under the Privacy Act, in relation to personal information used in the course of media reporting. For further details regarding how media organisations address privacy in relation to journalism, please refer to www.presscouncil.org.au/privacy-principles.
We may modify this Privacy Policy at any time at our discretion. You can always locate the current version via our website or by contacting us.
Personal Information
“Personal information” includes information or an opinion relating to an identified, or reasonably identifiable, individual. Information or an opinion may be personal information regardless of whether or not it is true.
Note: We may collect and share data ethically collected in surveys and polls as aggregated information.
Information we collect
The information we may collect about you is designed to better understand your preferences and help us provide news services that meet your needs. It may include:
- your name;
- login details;
- contact details;
- demographic information;
- preferences and interests;
- user generated content;
- IP addresses;
- cookies data;
- research or survey responses; and/or
- payment details.
How we collect personal information
These may include, but are not limited to:
- Subscription / donation / membership services
- Letters to the Editor
- Ordering copies of media (photos, audio, etc.)
- Entering competitions
- Participation in our events and community activities
How we use your information
- To enhance our online services to our readers.
- To provide personalised content where possible and relevant.
- To process once-off or agreed ongoing transactions
- To encourage participation in our events and activities
- To inform the continuous improvement of our news services to meet community expectations
We may disclose your personal information
- To the Police or emergency services in order to prevent or lessen the threat to health of an individual concerned or another person.
- Where required or authorised under law.
- To third parties, including recipients that are located outside Australia. This may include third-party service providers for data storage or processing, such as cloud-based platforms. Those recipients are likely to be located in Australia.
All reasonable steps will be taken to protect personal information against misuse, loss, unauthorised access, alteration, destruction and disclosure. All attempts will be made to destroy or de-identify personal information if it is no longer needed.
Cookies
A ‘cookie’ is a small file downloaded onto your computer, when you access a website.
Cookies allow sites to recognise you when you visit them again. We may use cookies to track the way you use our site, and which products and services you view, in order to improve our services to you. We may also log your IP address to analyse trends, traffic and gather demographic information.
We may collect anonymous information from you in response to surveys or relating to your activity on our websites. This information assists us to report statistics, administer our services, diagnose concerns and problems and improve our service to you.
Access and correction request
You may request access to the personal information we hold about you and, if necessary, seek the correction of that information.
Please contact us to access or correct your personal information using the Contact Details below.
Make a Complaint
We welcome feedback about all privacy issues.
Please contact us using the Contact Details below for any privacy queries or to make a complaint about a breach of the Australian Privacy Principles or registered APP code.
If we take more than 30 days to respond to your privacy complaint, or you are not satisfied with the outcome, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au.
Contact details
Email: hello@theillawarraflame.com.au
Write to: The Editor, The Illawarra Flame, PO Box 248, Helensburgh, NSW 2508.
Get in touch via our website: https://www.theillawarraflame.com.au/contact/